Barclays confusion as customer faces very specific rules to hand in ‘bags of coins’

Their local branch had closed leaving them with limited options

A Barclays customer was left scratching their head after being informed they would need to make a trip to another town to deposit some coins. The unhappy bank user reached out to Barclays through X to air his discontent.

They said: "Went to bank some cash at Post Office as no longer have a bank in our town. Barclays website tells us to do this, but PO won’t take all the coins as no one uses cash so he can’t get rid of them.

"Do we really have to drive to next town to bank cash from son’s job/tips???" A person from the bank's customer support provided a response, stating: "I'm really sorry to hear that you had some issues depositing coins today at the Post Office. It's great to hear you use Post Office if it's nearer you but I'm sorry that it didn't go as planned on this occasion."

Barclays then asked what sort of coins they had tried to hand in at the Post Office and set out the rules regarding cash deposits. They instructed: "They can only take full bags of coin for values between 1p-50p, so £10 full bags of 50p and 20p, £5 full bags of 10p and 5p, and £1 full bags of 2p and 1p.

"As long as you had these bagged correctly, they should have taken these in. This would be the same for depositing in branch, as long as coins are bagged in correct denominations."

Customers with Barclays have a cash deposit cap of £20,000 a year. The Barclays website states: "When you pay in cash at one of our branch counters or self-service devices, it’ll count towards your overall cash deposit limit.

"Any cash paid into your personal joint account counts towards the yearly cash deposit limit for each account holder." There is also a £10,000 cash limit for making deposits at the Post Office.

To keep banking services running in areas where branches are shutting down, banking hubs are being introduced. Customers with many of the major banks can access services at the banking hubs. Presently, there are 76 hubs active with an aim to increase this number to 100 by the end of the year.

These are the banking hubs that are currently in operation:

• Abergele
• Acton
• Ampthill
• Axminster
• Barnoldswick
• Barton-upon-Humber
• Batley
• Belper
• Bramhall
• Brechin
• Brixham
• Buckingham
• Bury Park
• Cambuslang
• Carluke
• Carnoustie
• Cheadle
• Clay Cross
• Cottingham
• Crieff
• Cumnock
• Dartmouth
• Dawlish
• Downham Market
• Elland
• Forres
• Girvan
• Great Harwood
• Harleston
• Haslemere
• Helston
• Heywood
• Hornsea
• Horwich
• Jedburgh
• Kilkeel
• Kilwinning
• Kirkby in Ashfield
• Kirkcudbright
• Knaresborough
• Looe
• Lutterworth
• Mablethorpe
• Maryport
• Newton Aycliffe
• Oakham
• Ossett
• Otley
• Pershore
• Porthcawl
• Prescot
• Prestatyn
• Ramsbottom
• Rochford
• Royal Wootton Bassett
• Saltash
• Shirebrook
• Shoreham-by-sea
• Sidmouth
• Stalybridge
• Stapleford
• Stone
• Syston
• Teignmouth
• Treorchy
• Troon
• Ulverston
• Ware
• Wath upon Dearne
• Watton
• Welling
• Wellington
• Welshpool
• West Drayton
• Withernsea
• West Kirby