People on PIP handed 'new tool' which makes it 'so much easier to claim'

A new Personal Independence Payment tool has been tool launched making it so much easier to claim benefits as thousands miss out. PIP offers vital support for Disabled people and those with long-term health conditions to help with these additional costs. However, the complex and often overwhelming application process results in £870 million going unclaimed each year due to uncompleted claims or people being eligible for higher payments but not receiving them.

The Turn2us Department for Work and Pensions (DWP) PIP Helper was created to help people overcome these barriers by providing clear guidance through each stage of the PIP process. It simplifies eligibility and likely award checks, improves claim accuracy, and lowers dropout rates by helping users understand and complete applications effectively.

Jo, who lives with chronic myeloid leukaemia (CML) and its long-term effects, helped build the tool alongside a group of PIP claimants. She shared: "The Turn2us PIP Helper is fantastic because it’s created by people who’ve actually been through the system. It gives clear, practical advice that helps you understand how to frame your answers properly. The tool’s checklists and guidance turn an overwhelming process into something much more manageable."

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Alicia, who lives with bipolar disorder, added: "The PIP process is daunting – it can feel exhausting to keep explaining yourself when living with an invisible disability like mine. For people with hidden disabilities, the Turn2us PIP Helper is so valuable because it reassures you that you’re not alone. The guidance at each step and the focus on wellbeing are essential for those of us who find the process mentally challenging."

Michael Clarke, Head of Information Programmes at Turn2us, says: "The Turn2us PIP Helper was developed in response to the significant barriers many people face in accessing support. Built over two years with direct input from PIP claimants, this tool addresses those barriers head-on. Health, disability and financial security are deeply connected, and we are committed to helping people access the support they urgently need. Thank you to Royal London for their invaluable support in making the launch of the Turn2us PIP Helper possible.”

Michael Paul, Head of Engagement, Disability Rights UK (DRUK), said: “DRUK is proud to be project partners in the creation of the Turn2us PIP Helper. PIP is meant to cover the extra costs associated with a disability or health condition. However, the application process is hugely bureaucratic, as are the two stages of the extremely backlogged appeals process.

“As a result, PIP goes unclaimed by many thousands of Disabled people every year, while thousands more are awarded lower rates than they should be. By sharing the excellent Turn2us PIP Helper as widely as possible, and playing a part in its continuous improvement, we will ensure as many Disabled people as possible can access the appropriate PIP award.”