Woman 'treated' at hospital after £3k Jet2 'holiday from hell' to Spain

The family had flown from Birmingham to Alicante with Jet2 for an all inclusive break

A Sutton Coldfield woman claimed her £3,288 getaway to Spain was 'ruined' when her family fell ill. The holidaymaker, who wished to remain anonymous, said she went to hospital when she landed back in Birmingham following the "holiday from hell".

The 33-year-old flew to Alicante with Jet2 on September 13 with her husband, 33, and her 84-year-old grandmother. They stayed at the Tropic Garden Hotel Apartments, which she alleged looked "nothing like the pictures".

She told BirminghamLive the accommodation had "looked absolutely perfect" online, but described it as being "run down in real life". She also claimed the lift had a "missing button with wires sticking out", and an umbrella near the pool hadn't been "secure" and had "flew out of its holder" and hit her on the back of the head, leaving a lump.

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The woman also claimed they had all become ill during their all-inclusive stay, telling BirminghamLive her grandmother had been "poorly for 24-hours", with the rest of the party quickly following suit. "It hit me worse," she said, adding she'd been "in bed" from the Tuesday night until they flew back and had not eaten anywhere outside of the hotel.

"My holiday was ruined," she said. "I couldn't move, couldn't hold anything down. I just about got out of bed on Friday morning to catch our flight. We arrived back in Birmingham and went to hospital, where I had to be cannulated and have bags of fluids and IV steroids. Instead of coming back refreshed and having a great time on holiday, I was very unwell."

The woman claimed staff at Good Hope Hospital had told her she'd had gastroenteritis. She added: "We had also booked Alton Towers for our first wedding anniversary on the Saturday to celebrate, but because I was that weak bad poorly, we couldn't go so we lost £290 for the one night stay. We tried phoning them and they said they couldn't change the days due to it being so close."

She said she'd complained to Jet2 about the "holiday from hell" via email on September 22, and had received a response from the customer service team, asking for 'medical evidence' in the form of 'photographs or medical reports' from visiting a hospital or GP. She added: "I'm still on the mend, I'm not 100 per cent but getting there. I've ended up losing two stone as not been able to eat or drink for days." The customer said she was keen for Jet2 to "investigate" and wanted "some kind of sorry or something", adding: "We spent thousands on that holiday."

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A Jet2 spokesperson said: "We can confirm that we have now received contact from the customer, and we are in direct contact with her. We were initially contacted by the customer to inform us about the parasol, during her holiday and our in-resort team investigated the matter, but were unable to make contact with the customer during the remainder of her holiday despite repeat attempts. We did also offer medical support at the time, which was refused.

"The customer did not make reference to any illness affecting her party during her holiday, and we always advise customers to let us know about such matters so that our team can assist." The Tropic Garden Hotel Apartments was also approached for comment.