Energy bill mistake is leaving renters feeling 'stung' and helpless

Renters say they didn’t consider bill costs before moving in – leaving 76 per cent shocked and stung by the fees. A poll of tenants found 54 per cent rushed through the process to move in as soon as possible, prioritising location over the heating and energy costs.

But now 46 per cent feel they have no control over their bills, leaving 34 per cent cutting back elsewhere to afford them and 17 per cent feeling helpless at home. And 24 per cent have even considered moving elsewhere due to the costs getting out of control.

Prior to picking up the keys, 51 per cent didn’t get much or any information from the landlord about how much they would likely have to pay for these essentials. What’s more, 21 per cent are contractually prohibited from changing their energy supplier, with nearly half not realising this when they signed their lease.

This has left 36 per cent taking matters into their own hands by carrying out tasks to make their property more energy efficient – despite potentially breaking their tenancy agreements.

Paul White, Commercial Director at DIY store B&Q, said: “Renters and homeowners alike can feel that they are unable to take control of their household bills. The research shows tenants are taking matters into their own hands, trying to improve energy efficiency in their homes – even when rental agreements typically limit what they’re allowed to change. Of those looking to make small but effective changes, there are a few low-cost solutions that won’t breach rental agreements. Adding radiator reflectors to direct heat back into the room and using heavy curtains can help keep in warmth. These minor adjustments can make a real difference and provide renters some control over their energy costs, even if their property isn’t perfectly insulated.”

Of those who have made energy improvements around their rented home, 42 per cent have bled the radiators, and 39 per cent have installed draught seals around doors and windows. A quarter (25 per cent) have insulated pipes and 23 per cent went as far and insulating the loft.

The research, conducted via OnePoll, also found that there’s more renters can do to protect themselves before moving into new homes. In fact 69 per cent aren’t likely to check the age of appliances, while 67 per cent doubt they will inspect for draughts. 63 per cent are even unlikely to check the EPC rating of the next potential property.