Octopus Energy tells customers important letter will be dropping onto doormats

Octopus Energy has alerted certain customers to an important letter which will contain important information about a winter discount. The letter will be arriving for some pensioners and other low-income households who qualify for the Warm Home Discount, which knocks £150 off bills at one time over winter.

They will explain what the discount works, what it means and when eligible households can expect the discount. Older people on the Guarantee Credit element of Pension Credit will qualify as well as some other low-income households with high energy costs. This will be determined automatically by the Government, who will be writing to people between now and mid-January.

The £150 discount could be applied to bills any time over winter up to the end of March. It's designed to ensure these people, mainly those who are older, can keep their homes warm during the winter months and aren't left living in freezing conditions.

READ MORE: DWP sending letters to state pensioners about automatic £150 payment

Get our best money saving tips and hacks by signing up to our newsletter

POLL: Do you agree with the DWP taking money from bank accounts or wages?

The £150 is not given out as a cash payment but as credit to energy accounts or a voucher which can be cashed in at a post office. Octopus said in an update to customers: "The Warm Home Discount helps eligible customers cover their high winter bills. Customers who qualify receive a credit of £150 towards their energy bills before March 31, 2025.

"Between October 2024 and mid-January 2025, letters will be sent to qualifying customers for Core Group 1 and Core Group 2. The letter will confirm if you are eligible for an automatic rebate or advise you to call a helpline to check if you are eligible.

"If you have not received a letter by mid-January 2025, but you think you should be eligible for a rebate under Core Group 1 or Core Group 2, please check the Government website gov.uk for more information on eligibility and contacting the helpline."