The 'most complained about' UK broadband providers revealed

UK broadband providers have been given a once over by telecoms regulator Ofcom. It looks at all major Internet Service Providers (ISPs) to see how many complaints have been received throughout the year - and some are doing far better than others.

The latest Ofcom figures show that Sky-owned NOW fared the worst, with 18 complaints per 100,000. However Sky's own broadband service came out on top, scoring just five complaints per 100,000.

The reasons behind the big difference between the two were not clear, but Ofcom said most of the moans had come from users annoyed by how their complaints were handled. The Mirror reports that along with NOW, Virgin Media also performed badly compared to its rivals, with the popular supplier seeing 15 complaints per 100,000.

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The full broadband figures from Ofcom can be seen below. It shows that after Sky, Plusnet received the least complaints, followed by TalkTalk and BT.

The full broadband figures from Ofcom

Sky - 5 complaints per 100,000

Plusnet - 6 complaints per 100,000

TalkTalk - 10 complaints per 100,000

BT - 10 complaints per 100,000

Vodafone - 12 complaints per 100,000

EE - 14 complaints per 100,000

Virgin Media - 15 complaints per 100,000

NOW - 18 complaints per 100,000

Ernest Doku, telecoms expert at Uswitch.com, commented on the latest figures. He said: “It’s encouraging to see that the overall volume of broadband complaints has decreased across most providers. While NOW Broadband is once again the most complained about broadband provider, the decline in the number of complaints it has received this quarter shows signs that the provider is listening to feedback.

“With many providers set to raise prices next year - yet again - and the recent launch of One-Touch Switch making broadband switching even easier, providers with dissatisfied customers need to be on their toes now more than ever to avoid losing customers”.