Martin Lewis warns 'don't let them' as he shares 'good idea'

The Money Saving Expert founder wants people to be aware of their rights

Money Saving Expert has shared a "don't let them" warning from Martin Lewis, as the financial guru continues to urge fans not to be "fobbed off". Mr Lewis is known for his money-saving tips and tricks, with his advice very much needed as the cost of living crisis shows little sign of coming to an end.

A new post from the official MSE account on X on Monday morning quotes Mr Lewis: "Faulty tech? Don't let 'em fob you off with 'sorry, you're out of warranty". The update continues: "As we enter the seasonal shopping period, it's a good idea to remind yourself of your consumer rights".

An accompanying link explains further, with Mr Lewis continuing: "I'm hearing this more and more, whether it's an iPhone, a Samsung or a laptop. People take it back to the store and they go: 'No, you've only got a year's warranty.'"

He then adds that a warranty is "a voluntary service agreement that a shop or a manufacturer chooses to give you over a product". However, consumers also have legal rights, whereby goods must be satisfactory as described, fit for purpose, and last a reasonable amount of time.

Mr Lewis said the last part is particularly important, as he continued: "So, what is a reasonable length of time? Well, if I bought a £0.50p whistle and it broke after six months. Well, that's probably reasonable. However, if I bought a £1,400 phone and it stopped working after 14 months, I wouldn't say that was reasonable."

"Ultimately, only the court decides. But it's crucial for you to understand: warranty schmarranty." Customers who have a faulty device are advised their warranty is "pretty irrelevant when it comes to the law", and should instead "look at what's reasonable" if their device is faulty.

You can read the MSE article in full here