EE customers slapped with charges of up to £400 in billing blunder

Some customers from EE have been billed as much as £400 on top of their usual bill for calls that should have been included in their contracts.

Hundreds of EE customers will be slapped by charges of up to £400 in a billing blunder. Some customers from EE have been billed as much as £400 on top of their usual bill for calls that should have been included in their contracts.

The issues first started in September, and hundreds of affected customers have complained to EE's community forum. One affected customer said: "I've been charged £220 in calls even though I live in [the] UK and only call UK numbers.

"I'm meant to have unlimited calls and texts and data." Another said: "I had the same problem and was billed for £240+ for calls that should have been inside my allowance." And another said: "I have just found out that the same thing has happened to me.

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"Almost had a heart attack when I was charged £268 over 2 weeks." The overcharging amounts range from approximately £90 to £400, it has been reported, as the network provider spoke out to discuss the issue impacting customers.

EE told The Sun that a "small number" of customers have been affected by the issue and it apologised for any inconvenience caused. The operator also informed to ISP Preview that the impacted customers have now been identified and automatically credited for those charges.

But the site reported not all of those affected have confirmed this to yet. One customer said: "The problem is, for users like me who have unlimited minutes and texts for example, they are overcharged. My bill in Sept for example had £250 added charges for calls to 01 [landline uk] and 07 [mobile uk] numbers which I was never charged for on previous bills.

"I have not had Octobers bill yet, but others have reported they too have been overcharged again in October by £300 to £400 for calls that should be part of their allowance. EE have told various customers its a known issue but not everyone on the forums has had the same customer service experience, with some EE staff telling customers they will still have to pay the charges or face risking credit history damage etc.”