Lloyds urges customers to send bank one-word message now

Lloyds has urged bank customers to use one-word as it investigates a problem with locked cards. The bank has responded to frantic messages from a Twitter, or X, user, which revealed their card had been locked while they were attempting to use it.

"Is this for a credit to debit card please? ^ Kerri," Lloyds said, with the customer writing: "Debit please." Lloyds said: "You appear to be messaging our colleagues on the mobile app. Please be assured that they will have access to your account and will be happy to look at this with you. If not, then you can call 0345 300 0000 between 8am and 6pm daily. ^PaulG"

"Unfortunately I think they are closed now and I am in South America," the customer said. Lloyds said: "They're opening hours are 8am-6pm UK time. We kindly ask that you wait for the next available advisor on the app, as they're open 24/7. ^Delina."

READ MORE All the nine parts of UK facing 15 inches of snow on Saturday

The bank customer said: "Thank you delina it’s been over 7 hrs though . Okay I guess that’s just it atm. I’m really stuffed aren’t I." Lloyds then wrote back: "We're truly sorry about this. Please send the word 'agent' to the messaging service, this should ensure you're in a queue. If you wish to complain, please mention this at the time, or you can also raise one through our online form here: http://spr.ly/6018sNeXy. ^Delina"

"Yes unfortunately that needs me to log into the virtual chat," the customer said, adding: "The system that’s not working." Online the bank says: "Get instant help with your everyday banking tasks in our app and online. If our virtual assistant can't help, it'll find you someone who can. It's safe, secure, and may save you a call."

It can help with lost, stolen or declined cards, the bank adds.